Terms of Service
Your rights, our obligations, and the rules that make the platform safe for everyone.
Legal, compliance & AI use disclosures.
Plain English. Read once. Saved permanently in our public legal pack.
What Nortra does and doesn't promise
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Nortra does not guarantee revenue, profit, leads, sales, conversions, cost savings, rankings, response rates, appointments, or business outcomes.
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Any ROI, savings, or revenue numbers shown on this site are estimates, examples, or modeled scenarios.
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AI-generated outputs may contain errors and should be reviewed when used for high-impact business decisions.
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Client is responsible for reviewing and approving workflows, prompts, outbound messaging, offers, and compliance obligations.
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Client is responsible for obtaining proper consent for SMS, email, WhatsApp, voice calls, and other communications.
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Nortra is not a law firm, CPA firm, financial advisor, or regulated compliance advisor.
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Nortra does not provide legal, tax, accounting, financial, or investment advice.
Third-party platforms & ownership
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Third-party services such as Twilio, Stripe, Google, Meta, CRM systems, and AI providers are governed by their own terms and availability.
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Nortra is not responsible for outages, delays, API changes, suspensions, or failures caused by third-party platforms.
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Clients retain ownership of their business accounts, ad accounts, CRM accounts, payment accounts, and customer data.
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Nortra may require limited access permissions to configure workflows and integrations.
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Use of the platform is subject to Terms of Service, Privacy Policy, Acceptable Use Policy, and Data Processing Addendum.
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All legal documents should be reviewed by qualified counsel before production launch.
Privacy & data handling
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We collect only the data required to operate the workflows you've approved.
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We use customer data to configure and operate approved automations – nothing else.
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We do not sell customer data.
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We do not use customer data to train third-party AI models unless expressly agreed in writing.
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Data retention and deletion windows can be configured by agreement.
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Sensitive credentials are stored in managed secret vaults and never written to frontend code.
Compliance posture
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Nortra uses a security-first architecture: tenant isolation, encryption in transit and at rest, signed webhooks, and full audit logging.
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Nortra is designed with auditability in mind. Compliance certifications are on the roadmap.
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We are not currently SOC 2 certified. Customer-led security reviews are welcomed.
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Architecture documentation is available on request under a standard NDA.
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For B2B customers, our Data Processing Addendum (DPA) addresses GDPR / UK GDPR / CCPA / Texas DPSA obligations.
What you're agreeing to
These are the provisions that govern your use of the Nortra platform. Please read them carefully before activating your account.
Platform license & permitted use
Nortra grants you a limited, non-exclusive, non-transferable license to access and use the platform solely for your internal business purposes. You may not resell, sublicense, or provide access to any third party without prior written consent.
Subscription, billing & cancellation
Subscriptions are billed in advance on a monthly or annual cycle. Fees are non-refundable except as required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
Intellectual property
Nortra retains all rights to the platform, software, AI models, and underlying technology. You retain ownership of all data you upload or generate. Neither party grants the other any rights beyond those expressly stated herein.
Limitation of liability
To the maximum extent permitted by applicable law, Nortra's total liability arising out of or related to these terms or the platform shall not exceed the total amount of fees paid by you to Nortra during the twelve (12) months immediately preceding the date on which the claim arose. To the fullest extent permitted by applicable law, Nortra shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, loss of data, or business interruption, even if Nortra has been advised of the possibility of such damages.
Termination
Either party may terminate for material breach upon 30 days written notice if the breach is not cured. Nortra may suspend access immediately for non-payment or acceptable-use violations. Upon termination, data is retained for 30 days then deleted.
Governing law & dispute resolution
These terms are governed by the laws of the State of Texas. Any dispute shall be resolved by binding arbitration in Travis County, Texas under JAMS rules. Class-action and jury trial waivers apply.
You remain responsible for outcomes.
Nortra provides tooling. You provide judgment. AI is a tool, not a fiduciary. Your broker-of-record, your scripts, your disclosures, your decisions.
Scripts
You own the voice
You provide the brokerage scripts. We tune the AI to match. The brokerage signs off on every prompt version before it goes live.
Disclosures
You own compliance
State-specific compliance language is the brokerage's responsibility. We capture, encode, and version-control it. We do not write it from scratch.
Outcomes
You own the deal
Listr does not guarantee revenue, profit, leads, sales, appointments, rankings, cost savings, or business outcomes. All metrics shown are examples or estimates from existing customers.